Luxury Chauffeur Services

The official cabin crew for ground travel

Our Services

City-to-City

Stream from one city to another with reliability and relaxation

Airport Pickup

Nervousness upon landing is a thing of the past. Don't think about your ride -- think about your plans.

Airport Drop-Off

Airport trips can be hectic. Leave it on us to get you there while you plan for your trip ahead.

Our Role

NAYLAM is a luxury chauffeur service that aims to provide the richest customer experience for passengers in the Kingdom of Saudi Arabia. All reservations are made seamlessly via the NAYLAM mobile application. Specializing in airport pickups and drop-offs and city-to-city trips, NAYLAM replaces the stress these trips can cause with an organized and luxurious passenger experience.

Classes

Trip classes at your convenience.

First Class

Premium comfort with generous legroom and an entertainment console.

Business Class

An executive class suitable for those who wish to unwind or get work done.

Van

This class comfortably transports passengers and their cargo.

Features

Regardless of the chosen trip class, NAYLAM maintains a unified
professional standard.

Professional Chauffeurs

All chauffeurs are carefully selected, screened and trained.

Cashless Payment

Pay with ease through a PCI DSS Data Security Standard compliant payment gateway.

Infant Car Seats

Request an infant car seat free of charge for family-friendly trips.

Sanitized and Pre-Inspected Vehicles

All vehicles are inspected and sanitized before each trip.

Wi-Fi Connection

All vehicles are equipped with Wi-Fi for passenger use.

Mobile Device Chargers

All vehicles are supplied with multi-charger cables for mobile phones.

Frequently Asked Questions

NAYLAM service is provided in the Eastern, Western, and Central provinces of the Kingdom of Saudi Arabia.

On demand bookings are not supported by NAYLAM. Trips must be booked 4 hours prior to the trip

a) Canceled bookings are fully refundable if cancellation occurs 2 hours or earlier from the passenger’s scheduled pickup time. Cancellations made later than 2 hours before pickup time will result in a 50% fee of the itinerary price. If the chauffeur arrives at the pickup location and passengers fail to respond within the 15-minute limit, the trip is considered a no-show and a 50% refund will be issued.

b) You ordered an Airport Pickup and your flight is delayed: Your chauffeur will be tracking your verified flight number and will wait free of charge for up to one hour. Any longer will be considered a cancellation.

a) Chauffeurs will arrive 15 minutes early at pickup locations. The booker’s phone will be alerted with a maximum of 3 push notification reminders with 5 minutes in between. If passengers fail to respond within the 15-minute limit, the trip is considered a no-show.

b) After boarding the vehicle, your chauffeur will scan your trip boarding pass and your trip will begin. If there are multiple passengers, scanning one boarding pass is sufficient as it is a syncing method for trip details.

Definitely. Make sure to provide them with your QR code boarding pass.

This can be done with 2 separate itineraries by manually booking each way on the NAYLAM mobile application.

Absolutely, contact customer service and our team will be more than happy to help.

Absolutely. Companies that qualify are provided discounted rates.
If your company does not currently receive NAYLAM discounted rates, reach out via our contact form -- it may be eligible.

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