NAYLAM is a luxury chauffeur service that aims to provide the richest customer experience for passengers in the Kingdom of Saudi Arabia. All reservations are made seamlessly via the NAYLAM mobile application.
Specializing in airport pickups and drop-offs and city-to-city trips, NAYLAM replaces the stress these trips can cause with an organized and luxurious passenger experience.
Trip classes at your convenience.
Premium comfort with generous legroom and an entertainment console.
An executive class suitable for those who wish to unwind or get work done.
This class comfortably transports passengers and their cargo.
Regardless of the chosen trip class, NAYLAM maintains a unified professional standard.
All chauffeurs are carefully selected, screened and trained.
Sanitized and Pre-Inspected Vehicles
All vehicles are inspected and sanitized before each trip.
Pay with ease through a PCI DSS Data Security Standard compliant payment gateway.
All vehicles are equipped with Wi-Fi for passenger use.
Infant Car Seats
Request an infant car seat free of charge for family-friendly trips.
Mobile Device Chargers
All vehicles are supplied with multi-charger cables for mobile phones.
Where is NAYLAM supported?
NAYLAM service is provided in the Eastern, Western, and Central provinces of the Kingdom of Saudi Arabia.
When should I book my trip?
On demand bookings are not supported by NAYLAM. Trips can be booked as soon as 100 minutes in advance.
What is the refund and cancellation policy?
a) Canceled bookings are fully refundable if cancellation occurs 100 minutes or earlier from the passenger’s scheduled pickup time. Cancellations made later than 100 minutes before pickup time will result in a 50% fee of the itinerary price. If the chauffeur arrives at the pickup location and passengers fail to respond within the 15-minute limit, the trip is considered a no-show and a 50% refund will be issued.
What happens when my chauffeur arrives?
a) Chauffeurs will arrive 15 minutes early at pickup locations. The booker’s phone will be alerted with a maximum of 3 push notification reminders with 5 minutes in between. If passengers fail to respond within the 15-minute limit, the trip is considered a no-show.
Can I book a trip for somebody else?
Definitely. Make sure to provide them with your QR code boarding pass.
How can I book a round-trip City-to-City trip?
This can be done with 2 separate itineraries by manually booking each way on the NAYLAM mobile application.
Can I edit my trip after booking?
Passengers cannot make alterations once a trip has been booked. Cancelling and re-booking would be suggested.
Does NAYLAM offer corporate rates?
Absolutely. Companies that qualify are provided discounted rates.