Luxury Chauffeur Services

The official cabin crew for ground travel

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Our Role

NAYLAM is a luxury chauffeur service that aims to provide the richest customer experience for passengers in the Kingdom of Saudi Arabia. All reservations are made seamlessly via the NAYLAM mobile application.

Specializing in airport pickups and drop-offs and city-to-city trips, NAYLAM replaces the stress these trips can cause with an organized and luxurious passenger experience.

Stream from one city to another with reliability

and relaxation.

Nervousness upon landing is a thing of the past. Don't think about your ride -- think about your plans.

Airport trips can be hectic. Leave it on us to get you there while you plan for your trip ahead.

 
 

Classes

Trip classes at your convenience.

First Class

Premium comfort with generous legroom and an entertainment console.

Business Class

An executive class suitable for those who wish to unwind or get work done.

Van

This class comfortably transports passengers and their cargo.

 

Features

Regardless of the chosen trip class, NAYLAM maintains a unified professional standard.

Professional Chauffeurs

All chauffeurs are carefully selected, screened and trained.

Sanitized and Pre-Inspected Vehicles

All vehicles are inspected and sanitized before each trip.

Cashless Payment

Pay with ease through a PCI DSS Data Security Standard compliant payment gateway.

Wi-Fi Connection

All vehicles are equipped with Wi-Fi for passenger use.

Infant Car Seats

Request an infant car seat free of charge for family-friendly trips.

Mobile Device Chargers

All vehicles are supplied with multi-charger cables for mobile phones.

 

Frequently Asked Questions

Where is NAYLAM supported?


NAYLAM service is provided in the Eastern, Western, and Central provinces of the Kingdom of Saudi Arabia.




When should I book my trip?


On demand bookings are not supported by NAYLAM. Trips can be booked as soon as 100 minutes in advance.




What is the refund and cancellation policy?


a) Canceled bookings are fully refundable if cancellation occurs 100 minutes or earlier from the passenger’s scheduled pickup time. Cancellations made later than 100 minutes before pickup time will result in a 50% fee of the itinerary price. If the chauffeur arrives at the pickup location and passengers fail to respond within the 15-minute limit, the trip is considered a no-show and a 50% refund will be issued. b) You ordered an Airport Pickup and your flight is delayed: Your chauffeur will be tracking your verified flight number and will wait free of charge for up to one hour. Any longer will be considered a cancellation.




What happens when my chauffeur arrives?


a) Chauffeurs will arrive 15 minutes early at pickup locations. The booker’s phone will be alerted with a maximum of 3 push notification reminders with 5 minutes in between. If passengers fail to respond within the 15-minute limit, the trip is considered a no-show. b) After boarding the vehicle, your chauffeur will scan your trip boarding pass and your trip will begin. (Note: Passenger privacy is respected and passenger names are not associated with boarding passes in any way. If there are multiple passengers, scanning one boarding pass is sufficient as it is a syncing method for trip details.)




Can I book a trip for somebody else?


Definitely. Make sure to provide them with your QR code boarding pass.




How can I book a round-trip City-to-City trip?


This can be done with 2 separate itineraries by manually booking each way on the NAYLAM mobile application.




Can I edit my trip after booking?


Passengers cannot make alterations once a trip has been booked. Cancelling and re-booking would be suggested.




Does NAYLAM offer corporate rates?


Absolutely. Companies that qualify are provided discounted rates. If your company does not currently receive NAYLAM discounted rates, reach out via our contact form -- it may be eligible.





 

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