Luxury Chauffeur Services
The official cabin crew for ground travel
Our Role
NAYLAM is a luxury chauffeur service that aims to provide the richest customer experience for passengers in the Kingdom of Saudi Arabia. All reservations are made seamlessly via the NAYLAM mobile application.
Specializing in airport pickups and drop-offs and city-to-city trips, NAYLAM replaces the stress these trips can cause with an organized and luxurious passenger experience.
Stream from one city to another with reliability
and relaxation.
Nervousness upon landing is a thing of the past. Don't think about your ride -- think about your plans.
Airport trips can be hectic. Leave it on us to get you there while you plan for your trip ahead.
Classes
Trip classes at your convenience.
First Class
Premium comfort with generous legroom and an entertainment console.
Business Class
An executive class suitable for those who wish to unwind or get work done.
Van
This class comfortably transports passengers and their cargo.
Features
Regardless of the chosen trip class, NAYLAM maintains a unified professional standard.
Professional Chauffeurs
All chauffeurs are carefully selected, screened and trained.
Sanitized and Pre-Inspected Vehicles
All vehicles are inspected and sanitized before each trip.
Cashless Payment
Pay with ease through a PCI DSS Data Security Standard compliant payment gateway.
Wi-Fi Connection
All vehicles are equipped with Wi-Fi for passenger use.
Infant Car Seats
Request an infant car seat free of charge for family-friendly trips.
Mobile Device Chargers
All vehicles are supplied with multi-charger cables for mobile phones.
Frequently Asked Questions
Where is NAYLAM supported?
NAYLAM service is provided in the Eastern, Western, and Central provinces of the Kingdom of Saudi Arabia. Click here to find out precise operating locations.
When should I book my trip?
On demand bookings are not supported by NAYLAM. Trips can be booked as soon as 100 minutes in advance.
What is the refund and cancellation policy?
a) Cancelled bookings are fully refundable if cancellation occurs 100 minutes or more from the passenger’s scheduled pickup time. Cancellations less than 100 minutes before pickup time will result in a 50% fee of the itinerary price. If the chauffeur arrives at the pickup location and passengers fail to respond within the 15-minute limit, the trip is considered a no-show and a 50% refund will be issued.
What happens when my chauffeur arrives?
a) Chauffeurs will arrive 15 minutes early at pickup locations. The booker’s phone will be alerted with a maximum of 3 push notification reminders with 5 minutes in between. If passengers fail to respond within the 15-minute limit, the trip is considered a no-show.
Can I book a trip for somebody else?
Definitely. Make sure to provide them with your QR code boarding pass.
How can I book a round-trip City-to-City trip?
This can be done with 2 separate itineraries by manually booking each way on the NAYLAM mobile application.
Can I edit my trip after booking?
Passengers cannot make alterations once a trip has been booked. Cancelling and re-booking would be suggested.
Does NAYLAM offer corporate rates?
Absolutely. Companies that qualify are provided discounted rates.